How long will it take to get my order?
Most software orders will be delivered by email instantly after payment has been made. On rare occasions, it will be delivered within 1 working day. If you need to clarify the lead time of a specific item - you may do so by utilizing the live chat or by sending us an email.
I placed an order but have not received my key or download link.
Did you receive an order confirmation email? If yes - please note that on some occasions you may only receive your link at the end of 1 working day.
If you did not receive an order confirmation, you likely made a typing error when supplying us with your email address during checkout. Not a problem. Just send us an email with your order number and your correct email address and we will quickly resend your order to the correct email address.
Is the software legit?
ALL software is guaranteed to be genuine. You will only be supplied with official download links from the respective software author. We will never send third party, pirated download links such as Dropbox; a practice common among illegitimate suppliers.
Will you help me with the installation? I'm not tech savvy.
All of our download links we supply will guide you through the installation process. It's really simple. But should you require assistance; feel free to send us a message on the live chat or by email.
Can I collect the CD?
All software we supply is fully digital. This means we email you your download link and key. There is no physical counterpart that we keep on hand.
What is your refund policy?
Due to the intangible nature of our products - we cannot provide refunds for customers who have changed their minds. However, if the software we supply does not work as advertised - you may contact us for support. If we are unable to resolve your issue swiftly, we will issue a full refund.